HEALTHCARE.GOV CALL CENTERS WILL BE CLOSED ON THANKSGIVING
Workers at the call centers for the federal exchange will have Thanksgiving off. See article below.
Health Website Call Center Closed on Thanksgiving
November 26, 2013 (AP)
If you’re planning to sign up for insurance under President Barack Obama’s health care law while the turkey is roasting, don’t count on getting help by telephone.
The Obama administration says call-center operators for HealthCare.gov have a day off for Thanksgiving, one of several scheduled holidays. Spokeswoman Julie Bataille (buh-TYE’) said the call center will be closed from midnight Wednesday until midnight Thursday.
There’s no day off, however, for the technical team fixing the troubled website. On Thanksgiving, they’ll be monitoring its performance under what may be a surge of holiday users.
The Obama administration says scheduled repairs should allow the site to be ready to handle 50,000 simultaneous users by the end of the month, close to the level first envisioned. That translates to about 800,000 visits a day.